Refund & Return Policy
At Clos Cachet, the selection of wine we offer you has been carefully curated. It has been tasted and individually selected at the Domaine in order to provide you with the finest wines. All the wines come directly from the Domaine’s cellar via temperature controlled containers. We use our own temperature controlled warehouse based in Melbourne and specialised in wine for optimum storage at a constant temperature. Up to the finale delivery, we prevent the bottles from any possible damage for example light, high temperatures, fluctuation of temperature and vibration.
Even though we aim to provide the best possible service, accidents can happen. If during the delivery, a bottle is broken we will replace it by the same wine or propose an alternative if we no longer stock the same wine or vintage. If the replacement doesn’t suit you, we are happy to refund the total amount of the bottle.
If you believe your bottle of wine to be corked, we will need the corked bottle back with at least ¾ of the wine in the bottle and the original cork to assess the fault. If this is the case with your bottle, we will replace it or find the best alternative, if the corked wine is out of stock. The bottle must be sent back within 7 days of it being opened. Please contact us to organise the return and we’ll cover the return fee with Australia post.
For more information regarding our refund and return policy, please contact us here and we will be happy to look after you.